BSNL plan change is a bit tricky with hidden charges. BSNL like giving surprises. Let me list a few when you apply for a plan change.
1. For plan change, you need to apply in the previous month.
2. It does not mean that plan change will happen on 1st of next month.
3. When you change to a higher plan, you should pay one month's rent as advance.
4. Double, triple confirm the plan change before you start using it. Do not believe BSNL customer care or portal. Both may lie.
5. If your plan is not changed from first of a particular month, then you have to pay for both plans for the days you used them.
In detail,
1. In April, you want to change your plan and you start using unlimited as you expect to change your plan. This is not possible as the plan change cannot take effect unless you apply in March. Any plan change should wait for 1st of next month to pass.
2. After you applied for plan change in April, you expect to get the new plan on May 1st. Beware! it may not happen. You give your application in administrative section. They need to pass it to the technical section. Technical section approves it and pass it to Bangalore NIB where the plan change takes effect.
We consider all these departments as BSNL. But for them, these are like Pakistan, China and Srilanka. Your plan change will not be effective from the date of your application or from first of next month. The effective date is when the technical section sanctions it. They set an effective date. Which we can check under BSNL Portal under my orders.
3. If you change to Unlimited 750, you need to pay Rs. 1500 next month. RS. 750 as advance and Rs. 750 as rent.
4. According to what they say if you see the word PROVISIONED in my orders you can consider your plan change to be effective from the date beside it. Please do not start using even if you see provisioned. Check the speed and confirm you have a plan change. If you have changed to Unlimited plan, then chargeable units should show zero.
Do not confirm with Customer care or local exchange. Senior Divisional Engineer (SDE) will be the right person to answer your queries. Ask for his number when you speak to local exchange or customer care.
5. If your plan change is from 10th, your previously had Home - 250 and you changed to Unlimited 750. Then till 10th you should pay the charge as per Home 250. If you have exceeded 333 MB (1/3 of 1 GB) then you will have to pay for the extra usage, even if you shifted to an unlimited plan. And for the next 20 days you should pay (750/30 ) X 20 = 500.
All these happened to me when I changed from Home 250 to Unlimited 750. Just wanted to share that others need not suffer these surprises. But BSNL may have more in stock for you. Please share this with your friends who intend a plan change.
Screen shots showing implementation from 5th not first of month
Recommended reference :
How to Check BSNL Broadband Usage Details
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17 comments:
what exactly you mean by that it ain't necessary that the plan change will NOT take place from the first of the following month.
what if iu request for a plan change on the 17th of a month then how long will it take>
Please take a look at the screen shots. Even if you applied well in advance, your plan change may not happen on 1st. There are some BSNL guys who are so lazy that they do not get time to sign. :)
Due to the theme, only a part of the image is visible. Please download the screen shot and check.
great info. Now I am going to degrade my account 750 to 299 plan. Let us see BSNL activity
Welcome. Glad to be of some use.
really very helpful
very good..... This information was very helpful Thank you very much..
Thanks
Thnx. That means, I'd have to break up the usage limit as well as the plan charges into fractions ( depending on the number of days each plan worked, of course) in order to calculate the final bill.
That clears off my doubts, thnx
Welcome :)
thanx for the info!
Always Welcome
i have changed my home 250 planto ul 750.
i deposited the money a week ago on 24th oct,
it is the 1st of november and i do not see any service order id screen.i cannot even get a hint of plan change order from the portal.what is the matter?
Go to data.bsnl.in, under my orders, enter the phone no in the prescribed format (no zero) and click search. You will get a table with order status.
I changed my plan last month.
They had told me that it will take effect on 1st November 2009.
And my broadband got disconnected at around 25th of October itself.
When I contacted the engineer related to our area, he informed that, "Since you have changed the plan, they have done something and it is disconnected. You will get back the service on 1st Nov"!!
Even after 1st Nov, it didn't come up. I waited till 5th Nov and then went to their office.
There they informed that, instead of changing the plan, they had disconnected and created a new connection. Because of this, my user id, passwd, changed and hence the broadband was not working!!!!
I was surprised to hear this. Nobody in that dept bothered to inform me that the user id/pass has changed and I need to reconfigure the modem, etc!
Now, after reading your blog, looks like I have to expect more surprises when I get the next bill.
I contacted the bsnl call center and got the new portal id.
Now, I am not seeing anything in "My Orders".
I logged in and changed my portal id and also password. Still, "My Orders" section is empty.
Now, is there any other way to know what is the plan that I am using now, online?
Thanks,
Narendra
hi,
The only way now you can check the order status is to talk with Senior Divisional Engineer (SDE).
''5. If your plan is not changed from first of a particular month, then you have to pay for both plans for the days you used them.''
I am sorry but please clarify this point ,there is notthing like prorata over here???.I was a satisfied customer of Airtel,BSNl is a big woory for me :)
Thankyou very much genius for all the information it really helaped..
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