BSNL plan change is a bit tricky with hidden charges. BSNL like giving surprises. Let me list a few when you apply for a plan change.
1. For plan change, you need to apply in the previous month.
2. It does not mean that plan change will happen on 1st of next month.
3. When you change to a higher plan, you should pay one month's rent as advance.
4. Double, triple confirm the plan change before you start using it. Do not believe BSNL customer care or portal. Both may lie.
5. If your plan is not changed from first of a particular month, then you have to pay for both plans for the days you used them.
In detail,
1. In April, you want to change your plan and you start using unlimited as you expect to change your plan. This is not possible as the plan change cannot take effect unless you apply in March. Any plan change should wait for 1st of next month to pass.
2. After you applied for plan change in April, you expect to get the new plan on May 1st. Beware! it may not happen. You give your application in administrative section. They need to pass it to the technical section. Technical section approves it and pass it to Bangalore NIB where the plan change takes effect.
We consider all these departments as BSNL. But for them, these are like Pakistan, China and Srilanka. Your plan change will not be effective from the date of your application or from first of next month. The effective date is when the technical section sanctions it. They set an effective date. Which we can check under BSNL Portal under my orders.
3. If you change to Unlimited 750, you need to pay Rs. 1500 next month. RS. 750 as advance and Rs. 750 as rent.
4. According to what they say if you see the word PROVISIONED in my orders you can consider your plan change to be effective from the date beside it. Please do not start using even if you see provisioned. Check the speed and confirm you have a plan change. If you have changed to Unlimited plan, then chargeable units should show zero.
Do not confirm with Customer care or local exchange. Senior Divisional Engineer (SDE) will be the right person to answer your queries. Ask for his number when you speak to local exchange or customer care.
5. If your plan change is from 10th, your previously had Home - 250 and you changed to Unlimited 750. Then till 10th you should pay the charge as per Home 250. If you have exceeded 333 MB (1/3 of 1 GB) then you will have to pay for the extra usage, even if you shifted to an unlimited plan. And for the next 20 days you should pay (750/30 ) X 20 = 500.
All these happened to me when I changed from Home 250 to Unlimited 750. Just wanted to share that others need not suffer these surprises. But BSNL may have more in stock for you. Please share this with your friends who intend a plan change.
Screen shots showing implementation from 5th not first of month
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